Delivery Policy

Effective date: 1st March 2025

At Topuptrove, we strive to provide the best possible delivery experience for our customers. Our delivery policy is designed to ensure that your order is delivered safely, securely, and on time.

Order Processing:

• Orders are processed instantly but it may take 1-2 business days from the time the order is placed for the charge to reflect. Business days are Monday to Friday, excluding public holidays.
• If there is any delay in processing your order, we will inform you by email or phone.

Returns:

• If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, provided the licence key has not been downloaded or activated
• Please contact us by email or phone to initiate the return process.

If you have any questions or concerns about our delivery policy, please contact us by email or phone. We are always happy to help.